CUSTOMER
SUPPORT
Who
do I call if I have an ordering or billing issue?
Call or email ProVirtual Solutions/VA-Nets - please
do NOT contact WebEx for billing issues:
billing@va-nets.net
support@va-nets.net
Phone/Messaging/Fax: 1-484-314-8700
How
do I cancel/close an intranet site?
Call or email
ProVirtual Solutions/VA-Nets with your request.
Please do NOT contact WebEx for site cancellations,
orders or upgrades.
How
do I order a service upgrade to my Intranet?
For site upgrades and add-ons, just contact VA-Nets
Customer Service.
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BILLING
ISSUES
Whom
do I contact with a billing issue or question?
Its easy - just send an email to: billing@va-nets.net,
or call 1-215-703-3443.
What
methods of payment do you accept?
We accept Visa, MasterCard and American
Express cards.
What
are your billing terms?
Payments are due monthly and are automatically billed
to your credit card on file on the due date. If
for any reason payment cant be processed, we notify
the customer immediately. If after seven days we
cannot collect payment, the intranet site will be
closed until the account is made current.
When
would I be billed for "extra users"?
If your intranet has users above the limit on your
chosen plan you will be charged an additional $9.00
per user.
Additional users in existence at the time of the
monthly site census, at end of calendar month, will
be billed $9.00 per extra user to the credit card
on file on your next normal payment due date.
Fo example, you have a 15-user site, and you have
17 site users on October 31. On your next payment
date you will be charged the normal monthly fee,
plus $18.00 for the two extra users.
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TECHNICAL
ISSUES & USER GUIDANCE
What
do I do if I have a technical or "how do I"
question with my intranet?
There are three ways to get user support
for your VA-Nets Intranet:
1. Send an email to help@webexone.com.
Be sure to mention the name of your intranet.
WebEx typically responds within a few hours.
2. Use the extensive context-sensitive help files
within your intranet to read about the isuue or
how-to.
3. Use the live chat feature within your intranet.
The chat help feature is available during normal
business hours (EST time zone).
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